Enterprise Mobility Solutions: Support, Analytics and Scaling Up
Most plans for enterprise mobility solutions stop at the launch date. Yet the harder work starts afterwards: keeping devices updated, fixing problems quickly, seeing how apps are really used, and adding more users and sites without breaking anything. This guide covers that second phase.
Key takeaways
- Plan support and ownership before go-live, not after.
- Managed services take routine device care off your IT team.
- Mobile analytics show which apps and screens people actually use.
- Scale in steps, one team or site at a time.
What changes after go-live
Once staff rely on a mobile app, a failed device or a slow screen stops real work. New questions appear every week: which version is installed, who can fix a stuck handheld, and what happens when the app needs a change. A support model answers these questions before they become incidents.
Managed services: who looks after the devices
Managed mobility services place routine tasks with a service team. Typical tasks are listed below.
| Task | What it covers |
|---|---|
| Enrolment | Setting up new devices with the right apps and rules |
| Updates | Operating system and app updates, tested first |
| Help desk | A place to report faults and lost devices |
| Replacement | Swapping a failed device quickly |
| Reporting | Device health and compliance summaries |
Mobile analytics: what to measure
Analytics turn usage into facts. Useful measures include which screens people open, where they stop or give up, how long common tasks take and which app versions are still in use. Compare them with the goals you set at the start. Our guide to enterprise mobility management solutions and services explains how management tools collect this kind of data.
Scaling to more users and sites
Add users in stages. Start with the team that has the clearest need, collect feedback, fix what slows them down, then repeat with the next group. Check that back-end systems can handle the extra traffic and that the help desk can handle the extra calls. For real examples, read enterprise mobility in manufacturing and logistics.
Planning enterprise mobility support with Suraj Informatics
Suraj Informatics delivers enterprise mobility services that include integration, managed support and application upkeep. Tell us how many devices and sites you expect to run and we will outline a support plan.
Running enterprise mobility: common questions
What are managed mobility services?
Services in which a provider handles device setup, updates, support and reporting for you.
Why use mobile analytics?
They show how apps are really used, so you can fix weak spots and prove value.
When should support be planned?
Before go-live, so someone owns every fault and update from day one.
How should I scale a rollout?
In stages, one team or site at a time, with feedback after each stage.
Talk to our mobility team
Describe your devices, apps and support needs, and we will suggest a plan that scales.
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